Customer Support
Welcome to our Customer Support hub! We’re here to help you find the best products, answer your questions about placing orders, and guide you through our shipping process. Whether you’re looking for recommendations, need assistance with an order, or have questions about delivery, we’re ready to provide the support you need for a seamless shopping experience.
Frequently Asked Questions
Have questions? We’ve got answers!
Please browse through our FAQs to find helpful information about our products, how to choose the best options and everything you need to know to make the most of your Gourmet Parlour experience
Our products are carefully curated from trusted Caribbean producers to ensure authenticity and quality. Each item reflects the rich flavors, heritage, and artisanal skills of the Caribbean islands.
Yes, we search across the Caribbean islands to bring you authentic gourmet and speciality products directly from their place of origin.
We offer a variety of curated gift sets perfect for different tastes and occasions. You can also reach out to our customer support team for personalized recommendations based on the recipient’s preferences.
If you receive an incorrect item, we’ll make it right. For deliveries within Trinidad and Tobago, we will arrange for a replacement product to be sent, provided it is available. For regional and international customers, we will issue a coupon equal to the value of the incorrect item, redeemable within two years of issuance.
Unfortunately, this option will not be available until around the middle of 2025.
Yes, we’re excited to announce that customizable packaging options will be available in early 2025, perfect for gifts and special occasions. Stay tuned for more details!
Our gift sets come with a personalized note that you can customize to make your gift even more special.
Yes, we provide bulk ordering and corporate gifting options. Reach out to us via email for custom orders and discounts for larger quantities.
Returns and Refunds Policy
At Gourmet Parlour, we want you to love your purchase. If for any reason you’re not satisfied, please read our returns and refunds policy for information on how to request a return or refund.
We’re committed to providing a seamless experience and ensuring you enjoy our products to the fullest.
Since we specialize in perishable food products, returns are only accepted under certain conditions. Unopened items, in original packaging, and deemed unsuitable for consumption upon arrival (e.g., damaged or expired) may be eligible for a return. If you have concerns, don’t hesitate to get in touch with our customer support team within 7 days of receiving your order via email or telephone (1-868-293-6622)
If your order arrives damaged, with broken seals, or otherwise compromised, please take a photo of the item in its original packaging and contact us within 48 hours of delivery. We will assess the situation and provide a replacement or refund if the product does not meet our quality standards.
Unfortunately, we cannot accept returns on opened items or items not in their original condition. Additionally, items that have passed the quality inspection timeframe (7 days after delivery) will not be eligible for return.
To request a refund, please contact our customer support team, via email or telephone (1-868-293-6622), with your order details and the reason for the request. If your item meets the return criteria, refunds will be processed within 5–7 business days and issued to the original payment method.
Exchanges may be offered in cases where a replacement product is available. Please reach out to our support team via email or telephone (1-868-293-6622) within 7 days of receiving your order to discuss an exchange if the product meets the eligibility criteria.
If a return is approved due to a quality issue or error on our part, we will cover the cost of return shipping. Otherwise, customers are responsible for return shipping costs.
Shipping Policy
We are dedicated to ensuring your order arrives promptly and in excellent condition. Please review our shipping guidelines below for more details on how we handle and deliver your orders.
Currently, we offer shipping only within Trinidad and Tobago. We’re excited to announce that international shipping will be available starting early in 2025—stay tuned for updates!
Standard delivery times are 3–5 business days. If your order is time-sensitive, please reach out to customer support to discuss expedited shipping options.
Delivery fees vary based on your location within Trinidad and Tobago. You can view the exact delivery charge at checkout or contact customer support for a shipping estimate.
We strive to deliver on time, but delays may occur due to unforeseen circumstances. If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.
If you need to update your delivery address, contact us as soon as possible. We’ll do our best to accommodate changes before your order is shipped.
Yes, we can accommodate orders that need to be delivered on a specific future date. Simply include your preferred delivery date in the order notes at checkout, and we’ll do our best to ensure your order arrives as requested. For assistance, feel free to contact customer support.
Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you shop with us. We are committed to safeguarding your data and ensuring a secure shopping experience.
We collect personal information such as your name, email address, phone number, and payment details when you make a purchase or sign up for our notification list. We also collect browsing data through cookies to enhance your shopping experience.
Your information is used to process orders, communicate with you about your purchases, and send marketing communications (if you’ve opted in). We may also use your data for customer support and to improve our website and services.
We respect your privacy and do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist with order processing, shipping, and marketing communications, but only as necessary to fulfill your orders.
We use a range of security measures, including encryption, secure servers, and firewalls, to protect your personal information from unauthorized access, alteration, or disclosure.
We retain your data only for as long as necessary to fulfill your order, resolve disputes, and comply with legal obligations. After this period, your data is securely deleted.
You have the right to access, update, or delete your personal information at any time. You can also opt out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
We use cookies to enhance your shopping experience, remember your preferences, and analyze how our site is used. You can adjust your browser settings to disable cookies, but this may affect your user experience on our site.
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, with the updated date indicated at the top.
Terms of Service
By shopping with us, you agree to our terms of service. This section covers important details about your rights and responsibilities, including the use of our website, purchasing process, and applicable laws governing our services.
By accessing or using our website, you agree to be bound by these Terms of Service.
Our services are intended for individuals aged 18 and over. By using the site, you confirm that you meet this age requirement.
All products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.
Prices and promotions displayed on our website are subject to change at any time. Errors in pricing will be corrected upon discovery.
Users are prohibited from attempting to breach security measures, misrepresenting identity, or engaging in any unlawful activity on our site.
We reserve the right to suspend or terminate access to our website or services for violations of these terms.